As we've stated before, one of our key success factors is communication and information sharing. On this page you'll find a number of articles, informational papers and behavioural models. Please feel free to reprint these papers  and use them within your own organization. We do ask, however, that you read and live within our Copyright Notice. 

And of course we would be more than happy to explore your opinions and thoughts about these subjects. So ... if you have any questions or comments please e-mail Glen Ford 

Behavioural Models:

We have a number of models describing organizational behaviour. We will also be adding to them on an "irregular" basis (we used to say once a month but as you can tell by the dates we sort of fell behind). Please feel free to check them out. And we would enjoy hearing your thoughts and opinions regarding these models.

1. The Capability Continuum 
2. Organizational Needs Development 
3. Respect 
4. Three Skills for IS Project Success
5. Change: An Environmental View

Structural Frameworks:

We also have a number of static models (we call them frameworks). These frameworks model some of the structures which we encounter. They are most effective when performin analysis for process improvement, implementation of methodologies, skills determination etc. The ones we have available for you right now are:

1. IS/IT Vertical Framework is a framework describing the lines of service which an IS/IT organization might be involved in. (You might also look at our Methodology Mentoring page).
2. IS/IT Horizontal Framework is a framework describing the processes which an IS/IT organization is involved in. (You might also look at our Methodology Mentoring page).
3. IS/IT Combined Framework is a framework describing an IS/IT organization. (You might also look at our Methodology Mentoring page).

Articles:

We've also written several articles and informational papers some of which are attached (and more of which will be attached). Enjoy. And please feel free to comment. 

1. The 5 "D"s of Project Management - A Primer 
2. Reading ERDs
3. Customer View of Audit (A customer focused View of Auditing or "Why are all these people bugging me!") Published in VISTA, ASQ, Quality Audit Division August 1996. (for a copy of the whole newsletter go to  http://www.asqquality.org/Divisions/qad/vstarch.html). Reprinted November 1996 in SHARE - The newsletter of the Queensland Branch, Institute of Internal Auditors - Australia. 
4. Level Breaks in LANSA
5. Reaction Management & Other Taboos Originally published in the January & February 2001 issues of Managing Change & Technology (for a copy of the whole newsletter go to www.technobility.com ).
6. Making Sense of Change: A Framework for IS Delivery Strategy ---- coming soon!
7. Change Management: Getting Your Project Past the Wall of User Resistance. Published by TechRepublic on June 13, 2003. This article discusses two projects and why one succeeded and one failed. (Note that this article is copyright TechRepublic and you will have to leave my site to read it).

Books:

Finally, we have several books to our credit as well. Unfortunately, very few of them are free. However, here are links to them:

1. ACEIT!: PMP Exam Preparation (2ND Edition For The PMBOK Guide 3RD Edition)  Co-written with Dave Nielsen  Published 2005 by Three O Consulting as part of their e-learning preparation course for the PMP certification exam.
2. 101 Limericks About Public Speaking 2008, TrainingNOW. Co-written with Paul Benson, illustrated by Aputik. Not everything has to be serious! In our training courses (that is TrainingNOW's) we often use humour to overcome resistance or to make a point. One of the courses (on public speaking naturally enough!) has a number of points where humour has an important part to play. After all the fear of public speaking is the greatest fear of all (statistically speaking). This book came out of a need to address many of the learning points with humour. And we simply got tired of looking for other people's humour that never quite seemed to fit.

Disclaimer: (our solicitor would never forgive us if we didn't write this ...) While we believe what is contained here is accurate and factual, to the best of our abilities, these are our opinions only. Your situation may or may not fit these models, so any application is based on your best judgement, the authors, Can Da Software, and its officers and directors, cannot be held responsible for any application of the information contained herein. 

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Last modified: June 04, 2003

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